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Customer Relationship Officer – Ovex Technologies Pakistan Pvt Limited Job – Islamabad

Ovex Technologies Pakistan

Customer Relationship Officer
Ovex Technologies Pakistan Pvt Limited

Industry: BPO – Business Process Outsourcing
Functional Area:Client Services & Customer Support
Total Position:1
Job Type:Full Time/Permanent
Department:Call Center Operations
Job LocationIslamabad, Pakistan
Gender:Female
Age:20 – 25 Year
Minimum Education:Bachelor’s Degree
Career Level:Entry Level
Minimum Experience:1 Year

Job Description:
Purpose:

The objective is to provide an information and Complaint helpline with reference to clients operations.
Thispotential candidate should have strong communication skills and have aproven ability to deliver product information and satisfy consumersneeds effectively and efficiently. The energy, motivation and positiveattitude to play an effective and important role in a dynamic, growingtechnology based company.
Principal Account abilities/ Responsibilities:

Take Inbound calls and satisfy customer needs.
Achieve established standards for call handling quality and productivity.
To resolve the complaints of customers over the call and launch system complaints in case FCR is not possible.
To identify and handle customer inquiries and respond to customer questions in the best possible manner.
Enter customers data as per defined standard operating procedures.
To meet all the other quality benchmarks established based on consumer feedback and surveys.
Dependable.
Positive Attitude, goal oriented and team player.
Ensure compliance with all company / client policies, procedures and practices.
Good communication skills.
To ensure that highest level of quality customer care is delivered and all problem incidences are reported and highlighted.

Key Performance Indicators:

Should be able to meet targets
Should be able to complete calls as per defined KPIs
Goal-oriented, determined and high-achiever

Competencies/Requirements:

1. Male/Female 20-30 years old
2. Intermediate / Graduate
3. Pleasant phone voice
4. Physically fit and healthy
5. Outgoing and friendly personality
6. Above average computer literacy
7. Typing skills at least 20 wpm and knows how to use short-cut keys in computer
8. With good customer service orientation
10. Proficient and Articulate in English language (Average accent, Diction, Grammar, Sentence structures)
11. Spontaneous in his / her responses
12. Goal-oriented, determined and high-achiever (personal history of success)
13. Confident
14. Should be willing to work in rotating shifts (morning/evening/night)
15. Should be willing to work on public holidays like Eid, 14th August etc if requested by client
16. Customer service or call center experience will be preferred

Skills Required:
Computer Knowledge
15-20 word per minute typing speed
Pleasant voice tone

Quality Control – Product Training Executive Job at Ovex Technologies Pakistan Pvt Ltd – Islamabad

Ovex Technologies Pakistan

Quality Control – Product Training Executive
Ovex Technologies Pakistan Pvt Ltd

Industry:BPO – Business Process Outsourcing
Functional Area:Quality Control
Total Position2
Job Type:Full Time/Permanent ( rotating )
Job Location:Islamabad, Lahore, Pakistan
Gender: Doesn’t Matter
Minimum Education:Bachelors
Career Level:Entry Level
Minimum Experience:1 Year(1 year Quality Control experience in a call center)
Require Travel:Not Required

Key Responsibilities:
Make outbound calls/write emails to customers and receive feedback.
Monitor and evaluate all forms of customer transactions.
Hold individual coaching sessions with all their assigned CROs.
Create and conduct the monthly quiz on their programs.
Deliver effective Product specific trainings.
To achieve all of the tasks assigned within the target due date
Hard working and Dependable.
Positive Attitude, goal oriented and team player.
Ensure compliance with all company / client policies, procedures and practices.
Very good communication skills.
To ensure that highest level of quality customer care is delivered and all problem incidences are reported and highlighted.
Key Performance Indicators:
Should be able to take good quality calls.
Should be able to conduct effective evaluations as per defined KPIs.
Should be able to create and conduct Monthly Quizzes.
Should be able to deliver effective Product Specific Trainings
Should be able to conduct coaching and calibration sessions with the agents assigned to them.

Skills Required:

1. Male / Female 18 to 35 years old.
2. At-least Graduate.
3. Capable of speaking/understanding English.
4. Capable of taking good quality calls.
5. Capable of handling work load and pressure
6. Physically fit and healthy.
7. Outgoing and friendly personality
8. Pleasant phone voice.
9. Above average computer literacy
10. Confident
11. Typing skills at least 25-30 wpm and knows how to use short-cut keys.
12. Should be willing to work in a rotating shift between 7am to 8pm. And should be able to work Sundays.
13. Should be willing to work on public holidays like Eid, 14th August etc if requested by client
14. With good customer service orientation
15. Spontaneous in his /her responses
16. Customer service or call center experience of minimum 6 months in Domestic Call Centers.
17. Should be able to meet/achieve all targets.

Computer Operator Career at Maxtech Corporation – Lahore

Maxtech Corporation

Computer Operator
Maxtech Corporation

Industry:Importers/ Distributors/Exporters
Functional Area:Secretarial, Clerical & Front Office
Total Position:1
Job Type:Full Time/Permanent
Department:Quotation Department
Job Location:Lahore, Pakistan
Gender:Doesn’t Matter
Age:24 – 28 Years
Minimum Education:Bachelors
Degree Title:Scientific Graduate preferred
Career Level:Experienced (Non-Manager)
Minimum Experience:2 Years(Good typing speed and communications skills)
Salary Range:PKR. 8,000 to 15,000/month
Require Travel:Not Required

Basically typing the letters, preparing the quotations, tender documents, web surfing, communication with our foreign principals, record keeping and data management. Should have minimum typing speed of 40WPM. Should be a graduate in science subjects like Chemistry, fluent English and should be confident.

Product Training Executive Vacancy at Ovex Technologies Pakistan Pvt Limited – Lahore – Islamabad

Ovex Technologies Pakistan

Product Training Executive
Ovex Technologies Pakistan Pvt Limited
Industry:BPO – Business Process Outsourcing
Functional Area:Quality Control
Total Position:2
Job Type:Full Time/Permanent ( rotating )
Job Location:Islamabad, Lahore, Pakistan
Gender: Doesn’t Matter
Minimum Education: Bachelors
Minimum Experience: 1 Year(1 year Quality Control experience in a call center)

Key Responsibilities:
Make outbound calls/write emails to customers and receive feedback.
Monitor and evaluate all forms of customer transactions.
Hold individual coaching sessions with all their assigned CROs.
Create and conduct the monthly quiz on their programs.
Deliver effective Product specific trainings.
To achieve all of the tasks assigned within the target due date
Hard working and Dependable.
Positive Attitude, goal oriented and team player.
Ensure compliance with all company / client policies, procedures and practices.
Very good communication skills.
To ensure that highest level of quality customer care is delivered and all problem incidences are reported and highlighted.

Key Performance Indicators:
Should be able to take good quality calls.
Should be able to conduct effective evaluations as per defined KPIs.
Should be able to create and conduct Monthly Quizzes.
Should be able to deliver effective Product Specific Trainings
Should be able to conduct coaching and calibration sessions with the agents assigned to them.

Requirements:
1. Male / Female 18 to 35 years old.
2. Atleast Graduate.
3. Capable of speaking/understanding English.
4. Capable of taking good quality calls.
5. Capable of handling work load and pressure
6. Physically fit and healthy.
7. Outgoing and friendly personality
8. Pleasant phone voice.
9. Above average computer literacy
10. Confident
11. Typing skills at least 25-30 wpm and knows how to use short-cut keys.
12. Should be willing to work in a rotating shift between 7am to 8pm. And should be able to work Sundays.
13. Should be willing to work on public holidays like Eid, 14th August etc if requested by client
14. With good customer service orientation
15. Spontaneous in his /her responses
16. Customer service or call center experience of minimum 6 months in Domestic Call Centers.
17. Should be able to meet/achieve all targets.

Customer Relationship Officer Career at Ovex Technologies Pakistan – Lahore

Ovex Technologies Pakistan

Customer Relationship Officer
Ovex Technologies Pakistan Pvt Limited

Industry:BPO – Business Process Outsourcing
Functional Area:Client Services & Customer Support
Total Position: 10
Job Type:Full Time/Permanent ( rotating )
Job Location:Lahore, Pakistan
Gender: Doesn’t Matter
Age:18 – 30 Years
Minimum Education:Intermediate
Career Level:Entry Level
Minimum Experience:Not Required
Salary Range:PKR. 10,000 to 15,000/month
Require Travel:Not Required

Purpose:

The objective is to provide an information and Complaint helpline with reference to clients operations.
This potential candidate should have strong communication skills and have a proven ability to deliver product information and satisfy consumers needs effectively and efficiently. The energy, motivation and positive attitude to play an effective and important role in a dynamic, growing technology based company.
Principal Account abilities/ Responsibilities:

Take Inbound calls and satisfy customer needs.
Achieve established standards for call handling quality and productivity.
To resolve the complaints of customers over the call and launch system complaints in case FCR is not possible.
To identify and handle customer inquiries and respond to customer questions in the best possible manner.
Enter customers data as per defined standard operating procedures.
To meet all the other quality benchmarks established based on consumer feedback and surveys.
Dependable.
Positive Attitude, goal oriented and team player.
Ensure compliance with all company / client policies, procedures and practices.
Good communication skills.
To ensure that highest level of quality customer care is delivered and all problem incidences are reported and highlighted.

Key Performance Indicators:

Should be able to meet targets
Should be able to complete calls as per defined KPIs
Goal-oriented, determined and high-achiever

Competencies/Requirements:

1. Male / Female 18-30 years old
2. Graduate
3. Pleasant phone voice
4. Physically fit and healthy
5. Outgoing and friendly personality
6. Above average computer literacy
7. Typing skills at least 20 wpm and knows how to use short-cut keys in computer
8. With good customer service orientation
10. Proficient and Articulate in English language (Average accent, Diction, Grammar, Sentence structures)
11. Spontaneous in his / her responses
12. Goal-oriented, determined and high-achiever (personal history of success)
13. Confident
14. Should be willing to work in rotating shifts (morning/evening/night)
15. Should be willing to work on public holidays like Eid, 14th August etc if requested by client
16. Customer service or call center experience will be preferred

Skills Required:

Computer Knowledge
15-20 word per minute typing speed
Pleasant voice tone

Executive Secretary – Executive Assistant Job In Shabbir Tiles and Ceramics Ltd – Karachi

Shabbir Tiles and Ceramics Ltd

Executive Secretary – Executive Assistant

Shabbir Tiles and Ceramics Ltd
Industry:Manufacturing
Category:Secretarial/Front Office
Total Position: 1
Job Type:Full Time/Permanent ( firstshift )
Department:Administration & IR
Job Location:Karachi, Pakistan
Gender:Female
Age:25 – 40 Years
Minimum Education:Intermediate
Career Level:Experienced (Non-Manager)
Minimum Experience:5 Years

The position Holder will act as bridging agent between Managing Director and respective departments of the company.

Responsible to convert data into information, making strong follow-up in getting the required information, analyze the figures and interpret findings in form of presentations and data representation techniques for the Managing Director.

The person shall in coordination with HOF’s & HOD’s, communicate timely requirements and convert decisions into plans and follow-up on its implementations with the senior management and or external representatives.

Type correspondence to include word processing/typing of letters, memos, forms, policies and procedures (includes handling of confidential information).

Provide administrative support to include telephone coverage, copier projects (including overhead preparation), mail handling, supplies control and necessary communications internally and externally.

Assist Managing Director in the management of their schedules and handle calls for these executives from both internal and external sources.

Skills Required:

Minimum Bachelors degree with preferably minimum 2 Years of relevant Experience in a sizable national organization of good repute.
Should be a self starter.
Excellent interpersonal skills.
Strong Business Communication & Presentation Skills
Ability to analyze & Interpret data/reports.
Proficient in MS Office Suite ( Specially in Power Point)
Pleasant Personality

Admin – HR Assistant Career at UNDP – Hyderabad

United Nations Development Programme

Admin – HR Assistant
Industry: N.G.O./Social Services
Category:PESSUTotal
Position:1
Job Type: Special all Inclusive
Department:IOMJ
ob Location: Hyderabad
Gender:Doesn’t Matter

Under the overall supervision of Chief of Mission and general supervision of the RMO and the direct supervision of the Head of Sub-office, the incumbent will be responsible for:
Assisting the HSO in ensuring the compliance of the IOM Staff Regulations and Rules for both Officials and Employees, as well as any country-level circular or guidelines or instructions issued from the main office;
Maintaining IOM Hyderabad staff Personal Files and ensuring that they are always updated;
Ensuring that that all staff have their Health Insurance cards and follow up on the medical claims submitted by staff;
Coordinating with Islamabad Human Resources for all staff recruitment and separation procedures, ensuring that all documents are complete and submitted in a timely manner;
Updating the Travel Authorization Matrix and keep track of the DSA claims to be presented in time to finance for settlement, and ensuring that security clearance is requested and received, when applicable;
Maintaining attendance & leave records;
Monitoring office maintenance, maintenance supplies, utilities and their invoicing, pests control services, etc. organise repairs of office equipment, and machinery;
Monitoring stock of office supplies and orders / requests replenishments when required;
Sending updated staff sheet to Head Office by 15th of each month;
Disbursing of prepaid top up cards for staff in the first week of every month;
Arranging accommodation for the IOM guest coming to Hyderabad;
Maintaining IOM Guest house in terms of financial and administrative issues;
Any other duty assigned by the Supervisor.

Required Skills
1.Education Graduate
2.Computer literacy High level user.
3.Typing skills speed 200 symbols/min and higher.
4.Good knowledge of English.
5.Working experience in clerking/administration is desirable.
6.Good oral communication skills.
7.Friendliness, patience.
8.Ability to systematize documentation and keep it in order.

Admin/HR Assistant Job In United Nations Pakistan Hyderabad

United Nations Pakistan

Job Description

Under the overall supervision of Chief of Mission and general supervision of the RMO and the direct supervision of the Head of Sub-office, the incumbent will be responsible for:

· Assisting the HSO in ensuring the compliance of the IOM Staff Regulations and Rules for both Officials and Employees, as well as any country-level circular or guidelines or instructions issued from the main office;

· Maintaining IOM Hyderabad staff Personal Files and ensuring that they are always updated;

· Ensuring that that all staff have their Health Insurance cards and follow up on the medical claims submitted by staff;

· Coordinating with Islamabad Human Resources for all staff recruitment and separation procedures, ensuring that all documents are complete and submitted in a timely manner;

· Updating the Travel Authorization Matrix and keep track of the DSA claims to be presented in time to finance for settlement, and ensuring that security clearance is requested and received, when applicable;

· Maintaining attendance & leave records;

· Monitoring office maintenance, maintenance supplies, utilities and their invoicing, pests control services, etc. organise repairs of office equipment, and machinery;

· Monitoring stock of office supplies and orders / requests replenishments when required;

· Sending updated staff sheet to Head Office by 15th of each month;

· Disbursing of prepaid top up cards for staff in the first week of every month;

· Arranging accommodation for the IOM guest coming to Hyderabad;

· Maintaining IOM Guest house in terms of financial and administrative issues;

· Any other duty assigned by the Supervisor.

Required Skills

1.Education Graduate

2.Computer literacy High level user.

3.Typing skills speed 200 symbols/min and higher.

4.Good knowledge of English.

5.Working experience in clerking/administration is desirable.

6.Good oral communication skills.

7.Friendliness, patience.

8.Ability to systematize documentation and keep it in order.